PUBLIC SPEAKING & PRESENTING

This module explores the psychological aspects of presentations and offers psychological strategies and techniques that instil self-assurance and lead to a confident delivery.

Each of the topics below is covered in detail and includes practical examples and role play

• Improved communication skills using psychological strategies
• Harness the power of body language and presence
• Understand the difference between ‘nerves’ and ‘nervous energy’
• Application of the psychology of presenting to feel more secure when under pressure
• Root causes of public presenting problems
• Understanding the role of fear of failure / ridicule in public presenting problems
• Psychological strategies for different types of audience

 

COMMUNICATION & INTERACTION

Developing excellent people skills by unravelling the verbal and nonverbal aspects of communication and interaction at work and hence increasing efficiency and ease of information processing.  Situational role play, psychological techniques are involved

• What is verbal communication?
• What does non-verbal communication entail?
• How to read, decode and understand communication signals efficiently
• The art of listening
• How to send/code communication signals and messages efficiently
• How to avoid misunderstandings
• What is meta-level communication?
• Basic principals of interaction
• The tools for effective and conflict free interaction

 

LEADERSHIP SKILLS

The core of leadership is about competence. It is the ability to integrate a diverse group of people and lead them successfully towards a common goal.

• How do we forge team spirit?
• How can we get the most from team collaboration and co-operation?
• How can we best understand both individual and team strengths/weaknesses and how can we best utilise these?
• How can we develop a clear sense of purpose?
• How can we build effective relationships with each other?
• How do we create effective communication processes?
• How can we develop mutual support and teamwork?
• How can we share our personal values for the benefit of the team?

 

CONFIDENCE & ASSERTIVENESS

Assertiveness / confidence building / self belief / fear of failure / psychological techniques. Improving communication skills / situational role play / psychological techniques / self-esteem and self confidence boosting

• What is Confidence?
• Different types of confidence
• How to gain/improve confidence
• What does it mean to be assertive?
• The difference between submission/aggression/assertion
• Understanding ones own stance/opinion/position? And
• What is it determined by?

 

COMBATING PERFECTIONISM

This workshop focuses on combating perfectionism by exploring root causes. By removing the dread of ‘getting it wrong’, it empowers the individual to become more pro-active and confident in their own abilities thus producing improved efficiency without the worry of perfectionism.

• What is perfectionism?
• How does it express itself?
• What are the consequences of perfectionism?
• Why the need for perfectionism?
• Will combating perfectionism affect my high standards?
• Root causes of perfectionism
• Why are some personalities more prone to perfectionism?
• How to maintain high standards of efficiency without the worry of perfectionism

 

REFOCUSING YOUR CAREER

This workshop focuses on intrinsic motivation and being pro-active and target driven at work place.  It helps to empower the individual to take responsibility for achieving their personal and professional goals.

• Analysis of the current post
• Understanding individual motivation
• Understanding the role of career within the context of the person’s life
• Identifying realistic goals and targets
• Having short-term and long-term plans
• Learn to make decisions

 

SUCCESSFUL BUSINESS TRANSITIONS

Based on systemic analysis; it provides an in-depth insight into the mechanisms of micro and macro systems.  It discusses power symmetry and efficient management and leadership skills.

• What defines a system?
• Understanding the principals of a system
• How to efficiently analyse systems – strengths, weaknesses, purpose and goals
• How to influence dynamics within a system – power symmetry
• How to facilitate change within a system as efficiently and safely
• How to maintain the homeostasis of a system
• How to ensure various systems interact efficiently in terms of productivity

 

STRESS

More than half a million people in the UK are currently affected by work-related stress, depression or anxiety – accounting for 13 million lost working days each year.

This workshop aims at recognising physiological and psychological symptoms of stress.  It discusses a number of significant factors that lead to stress at work.  Furthermore, it provides the participants with concrete strategies (based on self hypnosis techniques / visualisation exercises and behavioural modification skills) to prevent and/or cope effectively with pressures and demands of their work.

• Identifying physiological and psychological symptoms of stress
• Factors that lead to stress
• Tackling stress – begin at root cause
• Conditioning the mind to dispel negatives e.g. irritation, frustration, impatience and anxiety
• Self hypnosis techniques to de-stress
• Understand why certain situations are stressful for some and not for others
• Learn to cut stress and see change as healthy, challenging and inspiring
• Learn to decrease stress and feel powerful, influential and more in control
• Learn by decreasing stress, you can improve your perception of your whole life

 

ULTIMATE CUSTOMER SERVICE

“Bloody Customers - Who Needs Them?”   Adam Smith. (1723-90) Radical Scottish economist and philosopher.

Where competition flourishes, customer service is essential to an organization's long-term viability. It must be central to its strategy. A company can outperform rivals only if it can establish a difference that it can preserve. Customer service is such a difference.

This module offers psychological techniques to gain The Edge with all your clients… both the easy and the difficult ones. 

Each of the topics below is covered in detail and includes practical examples and role play

• Improve communication skills using psychological strategies
• Harness the power of body language and presence
• Communicate clearly the Customer Service vision and mission to all
• Turning an error in client handling into a major positive
• Psychological strategies to get inside the heads of your customers
• Presenting clients with the ‘Little Extras’
• In a highly competitive market, learn how to psychologically ‘tip the balance’ in your favour
• Understanding that clients don't always know what they want - 95% of decision-making goes on subconsciously.